Dola Mall Service Agreement

This agreement is an agreement between the user (hereinafter referred to as "you") and the owner of Dola Mall (APP, WAP, LITE) and its affiliates on matters related to Dola Mall platform services and other related matters，please read this registration agreement carefully，after you click the "Agree and Continue" button，it is deemed that you accept and agree to abide by the provisions of this agreement.

Article 1 Confirmation and acceptance of the terms service of this mall

1.1 The ownership and operation rights of the various electronic services are belong to Dola Mall. You agree to all the terms of the registration agreement and complete the registration process，to become an official user of Dola Mall. You confirm: The terms of this agreement are the basis for handling the rights and obligations of both parties，always effective，other mandatory provisions of the law or special agreement between the two parties，according to its provisions or agreement.

1.2 You click to agree to this agreement，it is deemed that you have confirmed that you have access to the services of Dola Mall，corresponding rights and behavioral capabilities such as ordering and shopping，able to undertake legal responsibility independently.

1.3 You confirm，if you are under 18 years old，you can only use this mall under the supervision and participation of your parents or other guardians.

1.4 Dola Mall reserves the sole discretion to refuse service within the scope permitted by the law enforced by the Kingdom of Cambodia，the right to close user accounts, clear or edit content, or cancel orders.

1.5 When you use the services provided by Dola Mall，At the same time, accept the guidelines, terms and agreements applicable to the specific services and activities of this mall (hereinafter collectively referred to as "other terms"); if the following conditions of use are inconsistent with the "other terms".

1.6 For convenience of presentation, goods and services are referred to as "commodity" or "goods" for short.

Article 2 Our service

2.1 Dola Mall provides you with internet information and other services through the internet in accordance with the law，when you fully agree to this agreement and the relevant provisions of Dola Mall，party has the right to use the relevant services of Dola Mall.

2.2 You must prepare the following equipment yourself and bear the following expenses:

(1) Internet equipment, including but not limited to computers or other Internet terminals, modems and other necessary Internet devices;

(2) Internet access expenses, including but not limited to internet access fees, internet equipment rental fees, mobile phone data fees, etc.

Article 3 User information collection and protection

3.1 You should provide registration information to Dola Mall in good faith，you guarantee that the registration information provided is true, accurate, complete, legal and effective, if your registration information changes, you should update its registration information in time. If the registration information you provide is illegal, untrue, inaccurate, or incomplete，you need to bear the corresponding responsibilities and consequences caused by this, and Dola Mall reserves the right to unilaterally terminate your use of Dola Mall's services.

3.2 When you register, browse, place an order for shopping, evaluate, participate in activities, etc. in Dola Mall，involving your real full name/name, mailing address, contact number, email address, order details, evaluation or feedback, complaint content, cookies and other information, Dola Mall has the right to collect from various perspectives such as completing transactions, providing distribution, after-sales and customer service, carrying out activities, and completing a good customer experience， and will strictly keep confidential the personal privacy information involved，unless authorized by you, in order to perform mandatory legal obligations (such as instructions from the national security agency) or otherwise provided by law, this registration agreement or other terms otherwise agreed, Dola Mall will not disclose your private information to the outside world.

3.3 After your registration is successful，account information such as username and password will be generated，you can follow Dola Mall provisions to change your password. You should store and use your account information carefully and reasonably. If you find any illegal use of your account or other security breaches, please notify the mall immediately and report to the police.

3.4 You agree，Dola Mall has the form of notification or statement via email, SMS, phone, website, etc. The right to send order information, promotion activities, after-sales service, customer service, etc., to users who register and shop in this mall, and the consignee. If you do not wish to receive the above information, you can unsubscribe.

3.5 You agree: if you choose to submit an order to purchase goods or services to the merchandise sellers or service providers of Dola Mall (hereinafter collectively referred to as the "sellers", including Dola Mall and third-party sellers),it is deemed that you disclose personal information to the seller, accept sellers to provide you with merchandise sales, distribution, after-sales service, customer service, data analysis, marketing assistance or other necessary matters; if all or part of the foregoing matters involves performance by a third party other than the seller,the seller has the right to disclose third party in necessary ways, and the third party has the right to contact you for the purpose of fulfilling the above matters.

3.6 You must not provide the account information such as the account number and password obtained by registering in this mall to others to use, otherwise, you shall bear all the responsibilities arising therefrom, and shall bear joint and several liabilities with the actual user.

3.7 You agree:Dola Mall has the right to use your registration information, user name, password and other information，log in to your registered account, carrying out evidence preservation, including but not limited to notarization, witnessing, and assisting judicial organs in investigating and collecting evidence, etc.

Article 4 Users perform their obligations according to the law

This agreement is formulated in accordance with relevant national laws, regulations and rules, and you agree to strictly abide by the following obligations:

4.1 Do not transmit or publish: Incitement to resist or undermine the implementation of the Constitution, laws and administrative regulations, inciting subversion of state power, speech that overthrow the social system, inciting speech to split the country and undermine national unity, speech that incites ethnic hatred, ethnic discrimination, and undermines ethnic unity;

4.2 When transferring data from Cambodia to overseas, it must comply with relevant Cambodian laws and regulations;

4.3 Do not use Dola Mall to engage in money laundering, stealing business secrets, stealing personal information and other illegal and criminal activities;

4.4 Do not interfere with the normal operation of Dola Mall, or intrude into Dola Mall and the national computer information system;

4.5 Do not transmit or publish any illegal, criminal, harassing, slanderous, abusive, threatening, hurtful, vulgar, obscene, uncivilized and other information materials;

4.7 Do not instigate others to engage in actions prohibited by this article;

4.8 In addition to this registration agreement, other terms or other agreements, you are not allowed to use the account registered in Dola Mall to conduct business activities, profit-making activities and other behaviors without the permission of Dola Mall, including but not limited to the following behaviors:

4.8.1 Any Dola Mall discount information (including but not limited to coupons) in your account is entitled to the right of interpretation and modification by Dola Mall, you only have the right to use when shopping in Dola Mall, it is strictly forbidden to resell coupons of Dola Mall account or use Dola Mall account for other business activities, etc.;

4.8.2 Malicious use of technical means or other methods, registering an account, placing an order, etc. in order to obtain offers, discounts or other benefits, acts that affect the normal consumption behavior or related legal rights of other users, and affect the normal sales order of Dola Mall;

4.8.3 Publish advertisements and email spam;

4.8.4 Purchasing goods or services of Dola Mall for the purpose of resale or commercial use (unless otherwise agreed in the contract with Dola Mall);

4.8.5 Suppliers and agents of goods or services repurchase the goods they provide;

4.8.6 Any download, reprint, collection, derivative use, copy, sale, resale or other forms of use of the catalog, description, price, quantity, other user information or other content, whether through Robots, Spiders, automatic instruments or manual operation;

4.8.7 Restricted or prohibited behaviors in the relevant rules, policies, or webpage activity rules of Dola Mall;

4.8.8 Other behaviors that affect the normal management order of Dola Mall on user accounts.

4.9 You must not use any illegal means to obtain the personal information of other users, do not use other user information for any profit or non-profit purpose, do not disclose the personal privacy of other users or right holders, otherwise, Dola Mall has the right to take reasonable measures as stipulated in this agreement to stop your above-mentioned behaviors. If the circumstances are serious, it will be submitted to the police for criminal filing.

4.10 You must not publish any content that infringes on others' copyrights, trademark rights and other intellectual property rights or other legal rights; If other users or right holders find that the information you posted is suspected of intellectual property rights or other legal rights disputes, These users or right holders have the right to request Dola Mall to delete the information you posted, or take other necessary measures to stop it, and Dola Mall will take these measures in accordance with the law.

4.11 You should always pay attention to and abide by the various rules and regulations published or modified by Dola Mall. Dola Mall reserves the right to delete all kinds of information in the site that do not comply with laws and policies or are untrue without notifying you.

4.12 If you fail to comply with the above regulations, Dola Mall has the right to make independent judgments and take measures such as suspending or closing your account, freezing the balance in the account, closing the corresponding transaction order, and stopping delivery. You must bear legal responsibility for your comments and actions online.

Article 5 Commodity Information

5.1 The commodity price, quantity, availability and other commodity information on Dola Mall may change at any time. Dola Mall does not make special notification. Due to the huge amount of product information on the website, although Dola Mall will do its best to ensure the accuracy of the product information you browse, due to the well-known Internet technology factors and other objective reasons, the information displayed on the website of Dola Mall may have a certain lag or error, you know and understand this situation; Dola Mall welcomes error correction, and will give certain rewards to the corrector according to the situation.

5.2 The after-sales service policy of Dola Mall is an integral part of this agreement, and Dola Mall has the right to change the after-sales service policy by statement, notice or other forms.

Article 6 Orders

6.1 When you place an order, please carefully confirm the name, price, quantity, model, specification, size, contact address, telephone number, consignee and other information of the purchased products. If the consignee is inconsistent with you, the consignee’s actions and expressions of intention shall be regarded as your actions and expressions of intention, and you shall be jointly and severally liable for the legal consequences of the consignee’s actions and expressions of intention.

6.2 Except as otherwise mandatory by law, the parties agree as follows: The information such as commodities and prices displayed by the seller on this mall is only the release of transaction information, when you place an order, you must fill in the quantity, price and payment method, consignee, contact information, delivery address, etc. of the products you want to purchase; the order information generated by the system is the data automatically generated by the computer information system according to the content you fill in, and it is only your transaction request to the seller; after the seller receives your order information, only when the seller actually sends the products you ordered in the order from the warehouse directly to you (marked by the products out of the warehouse), the party considers that you and the seller have established a transaction relationship for the products that are actually directly sent to you; if you have ordered multiple products in one order and the seller only sends you some of the products, you and the seller have only established a trading relationship for the products that were actually sent directly to you; only when the seller actually directly sends you other products ordered in the order, a transaction relationship between you and the seller will be established for the other products in the order that have actually been directly sent to you. You can log in to your account registered in Dola Mall at any time to check the status of your order.

6.3 Despite the best efforts of the seller, a small part of the goods in the catalog may have pricing errors. If mispricing is found, one of the following measures will be taken, and it will not be regarded as a breach of contract:

6.3.1 If the correct price of a product is lower than the seller's wrong price, the seller will sell and deliver the product to you at the lower price.

6.3.2 If the correct price of a certain product is higher than the seller's wrong price, the seller will notify you and decide whether to cancel the order, stop the delivery, and process the refund for the paid user based on the actual situation.

6.4 Due to market changes and various factors that are difficult to control with reasonable commercial efforts, Dola Mall cannot guarantee that the products you want to purchase in the order information you submit will be available; If the products you ordered are out of stock, you have the right to cancel the order, and the seller also has the right to cancel the order and process a refund for the user who has paid.

Article 7 Delivery

7.1 Dole Mall or the seller will deliver the products (goods) to the delivery address you specify, all delivery times listed on Dola Mall are reference times. the calculation of reference time is estimated based on relevant information such as inventory status, normal processing procedures, delivery time, and delivery location.

7.2 Due to the following circumstances, order delays or failure to deliver, delivery, etc., Dola Mall does not bear the responsibility for delayed delivery :

(1) The information you provided is wrong, the address is not detailed, etc

(2) After the goods are delivered, no one signs for receipt, resulting in unavailable or delayed delivery;

(3) Caused by changes in circumstances;

(4) The seller fails to deliver the products within the delivery reference time shown in this mall;
(5) Caused by reasons such as holidays, large-scale promotional activities, store celebrations, pre-orders or a large number of people rushing to buy;

(6) Caused by force majeure factors, such as natural disasters, traffic martial law, sudden wars, etc.

Article 8 Ownership and Intellectual Property Terms

8.1 Once you accept this agreement, it means that you take the initiative to take the property rights of any form of information content (including but not limited to customer reviews, customer consultations, various topic articles, etc.) published in this mall at any time Etc. any transferable rights, such as copyright property rights (including but not limited to: reproduction rights, distribution rights, rental rights, exhibition rights, performance rights, projection rights, broadcasting rights, information network transmission rights, filming rights, adaptation rights, translation rights, compilation rights, and copyright Other transferable rights enjoyed by people), all exclusive and irrevocable transfer to Dola Mall, you agree that Dola Mall has the right to file a separate lawsuit against any subject's infringement.

8.2 The validity of this agreement and the content of any works protected by copyright law that you publish on the Dola Mall website, regardless of whether such content was formed before or after the conclusion of this agreement.

8.3 You agree and have fully understood the terms of this agreement, and promise not to publish or authorize other entities to use the information published in Dola Mall in any form (including but not limited to use on various websites and media).

8.4 Dola Mall reserves the right to modify this agreement and the contents of Dola Mall any time, and post them on Dola Mall without prior notice to you. To the maximum extent permitted by law, Dola Mall has the right to interpret this agreement and the contents of this mall.

8.5 Except as otherwise mandatory by law, without the specific written permission of Dola Mall, any unit or individual shall not illegally copy, reprint, quote, link, grab or otherwise use the information content of Dola Mall in any way, in whole or in part, otherwise, Dola Mall has the right to pursue its legal responsibility.

8.6 The information published in Dola Mall (including but not limited to text, graphics, trademarks, logos, marks, button icons, images, sound file fragments, digital downloads, data editing and software, etc.), all are the property of Dola Mall or its content providers, and are protected by relevant Cambodian and international copyright laws, conventions, etc., without Dola Mall’s written permission, any third party has no right to copy, publish, distribute, publicly display, encode, translate, transmit or distribute the above information to any other computer, server, website or other intermediary. The compilation of all content on Dola Mall is the exclusive property of Dola Mall and is protected by Cambodian and international copyright laws. All software is the property of Dola Mall or its affiliates or its software suppliers, and is protected by Cambodian and international copyright laws. You must not encourage, assist or authorize anyone else to copy, modify, reverse engineer, decompile or disassemble,, dismantling, or try to tamper with all or part of the software, or use the software to create derivative products.

Article 9 Limitation of Liability and Disclaimer of Guarantee

9.1 Unless otherwise expressly stated in writing, Dola Mall and all the information, content, materials, products (including software) and services contained in or otherwise provided to you through Dola Mall, all are provided on the basis of "as current situation" and "as currently have".

9.2 Unless otherwise expressly stated in writing, Dola Mall does not make any form, express or implied statement or guarantee for the operation of this mall and the information, content, materials, products (including software) or services contained in Dola Mall (Except as otherwise provided by the laws of the People's Republic of China).

9.3 Dole Mall does not guarantee that all information, content, materials, products (including software) and services contained in Dola Mall or otherwise provided to you through Dola Mall, its servers, or e-mails and information sent from Dola Mall doesn’t have any viruses or other harmful ingredients.

9.4 If due to force majeure or other reasons beyond the control of Dola Mall, the sales system of this mall crashes or cannot be used normally, resulting in online transactions that cannot be completed or relevant information, records, etc., are lost, Dola Mall will try its best to assist in handling the aftermath.

9.5 You shall be responsible for the confidentiality of account information and passwords, and you shall bear full responsibility for any problems with your account due to your failure to fulfill the responsibility for information security and confidentiality. At the same time, due to many unpredictable factors in the network environment, your own terminal network reasons (including but not limited to disconnection, hacker attacks, viruses, etc.) cause your Dola Mall account or personal information to be stolen by a third party, Dola Mall is not liable for compensation.

9.6 You understand and agree, Dola Mall has the right to provide you with necessary information such as user information and transaction records of Dola Mall at the request of relevant state agencies. If you are suspected of infringing on the lawful rights and interests of others, Dola Mall has the right to provide the right holder with your necessary personal information if the suspected infringement may exist.

Article 10 Agreement update and user attention obligations

According to national laws and regulations changes and website operation needs, Dola Mall has the right to modify the terms of this agreement at any time, once the modified agreement is posted on Dola Mall, it will take effect and replace the original agreement. You can log in to check the latest agreement at any time; you are obliged to follow and read the latest version of the agreement, other terms and website announcements at any time. If you do not agree to the updated agreement, you can and should immediately stop accepting the services provided by Dola Mall in accordance with this agreement; if you continue to use the services provided by Dola Mall, you are deemed to agree to the updated agreement. Dola Mall recommends that you read this agreement and the announcement of Dola Mall before using Dola Mall. If any clause in this agreement is deemed to be annulled, invalid or unenforceable for any reason, the clause shall be deemed divisible and does not affect the validity and enforceability of any remaining clauses.

Article 11 Jurisdiction and Application of Law

The conclusion, execution and interpretation of this agreement and dispute resolution are all applicable to the effective laws applicable to the Kingdom of Cambodia (but not including its conflict of laws rules). In the event of a conflict between this agreement and the applicable law, these terms will be completely reinterpreted in accordance with the law, and other terms will continue to be valid. If the parties have any disputes over the content of this agreement or its implementation, both parties shall try their best to resolve them through friendly negotiation; if the negotiation fails, either party can bring a lawsuit to the competent court of the Kingdom of Cambodia.

Article 12 Others

12.1 The owner of Dola Mall refers to the operating entity of Dola Mall that is licensed or filed by the government according to law.

12.2 Dola Mall respects your legal rights, this agreement and the various rules, statements, after-sales service policies and other content published on Dola Mall are all for better and more convenient service to you. Dola Mall welcomes your comments and suggestions from all walks of life, Dola Mall will humbly accept and revise this agreement and various rules on Dola Mall in a timely manner.

12.3 If you click the "Agree and Continue" button at the bottom of this agreement, you will be deemed to have fully accepted this agreement, before clicking please reconfirm that you know and fully understand all the contents of this agreement.